These are the booking terms and conditions applicable to your booking with Five Star Greece Limited of 1 Sheffield Road, Southborough, Tunbridge Wells, Kent, TN4 0PD (Company number: 05083932) (hereafter referred to as “we / us”).
Except where otherwise specified we act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any owner / supplier(s) or other person(s) or party(ies) connected with any arrangements.
For the rental or yacht charter, your contract will be with the owner / supplier of the arrangements in question (the ‘supplier(s)’). When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to these Booking Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier's liability to you. Copies of applicable conditions are available on request from us.
You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended 2003.
By making a booking, the first named person on the booking form agrees on behalf of all persons detailed on the booking that:
1. He/she has read the booking terms and conditions below and has the authority to and does agree to be bound by them.
2. He/she accepts responsibility for making all of the necessary payments owed in respect of this booking.
3. He/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
1. Booking and Paying for the property.
i. All monies you pay to us for arrangements will be held by us as agent on behalf of the supplier(s) concerned.
2. Changes and Cancellation by You
i. Any cancellation or amendment request must be sent to us in writing, by email, fax or post. We will confirm that we have received your notification and we will pass on your request to the supplier, who will then confirm whether or not it is possible to meet your request. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, and liaise with the supplier on your behalf, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements.
ii. The supplier will charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the rental).
iii. Our Consulting and Administration fee as introducing and arranging agent, is not refundable. Our fee is invoiced separately for clarity.
3. Changes and Cancellation by the Supplier
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but as agent for the supplier we will have no further liability to you.
4. Our Responsibility for your Booking
i. Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the commission earned by us in respect of the booking.
ii. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
5. Special Requests
i. If you have any special requests please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.
ii. If you or any member of your party has any medical problem or disability which may affect your booking, it is a condition of booking that you contact us or the supplier before you make your booking and provide us with full details. If the supplier is unable to properly accommodate the needs of the person(s) concerned, we will not be able to confirm your booking. If you did not give us full details at the time of booking we, on behalf of the supplier, may cancel your booking and impose applicable cancellation charges as soon as we become aware of these details. It is also your responsibility to make the supplier fully aware of your medical requirements or special dietary requirements upon arrival as an additional safeguard.
6. Contract & Jurisdiction
These booking terms and conditions and any agreement to which they apply shall be governed in all respects by English law. Any dispute, claim or other matter which arises between us out of or in connection with your booking will be subject to the jurisdiction of the courts of England and Wales only.